Trail Maps Reviews

Trailmaps.co.uk offers a variety of map-based artwork with a focus on mountain biking trails across Britain. The Mountain Bike Map of Britain is priced at £24.95, and the company provides free worldwide shipping. The products are printed on 200GSM Fine Art Paper and can be purchased with or without a frame. The frame option is a solid ash box frame, hand-stained and finished with wax. Orders are usually dispatched within 1-3 working days, and while UK delivery takes about 7-14 working days, international delivery can take up to 3-4 weeks. For those in a hurry, faster shipping methods are available at checkout, with costs updated daily based on courier options. The company also donates a portion of profits to volunteer trail building organisations.

Trailmaps.co.uk is renowned for its map-based artwork, particularly for mountain biking, road cycling, running, triathlons, hiking, and snow sports. Among the popular products are the special edition art prints with themes like "Adventure is Dangerous" and "Mud is just liquid loam", starting from £24.95. The service that stands out is the custom trail map design, allowing customers to create personalized artwork by connecting to Strava, uploading GPX files, and customizing with various colors, styles, titles, and waypoints. This service caters to a wide range of outdoor activities, making it a favorite for enthusiasts looking to commemorate their adventures.

Trailmaps.co.uk has received customer reviews that are predominantly positive. The overall rating is excellent, with a score of 4.7 out of 5. A significant majority of customers, 93%, have given a 5-star rating. The feedback highlights excellent customer service, high-quality products, and quick shipping. Some reviews specifically mention helpful assistance with bespoke orders and appreciation for the unique and well-manufactured products. However, there are a few instances of negative experiences related to delivery issues and lack of response to inquiries about missing items. Overall, the customer sentiment is highly favorable, with many expressing intentions to return for future purchases and recommend the service to others.

For customer service inquiries at Trailmaps.co.uk, individuals can reach out to Helen via email at hello@trailmaps.com. For design and marketing queries, Aaron can be contacted at design@trailmaps.com. Additionally, there is an option to write to the company at their physical address: TrailMaps, Woodings Yard, Bailey St, Stafford ST17 4BG. The team aims to respond to emails within 72 hours, especially during busy times, and they encourage customers to review the shipping policy before reaching out if their query is regarding a parcel.

To return an item, you need to provide a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Trail Maps' refund policy lasts for 14 days. If 14 days have passed since your purchase, they can't offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Trail Maps only replaces items if they are defective or damaged. If you need to exchange an item for the same one, please send them an email at trailmapsuk@gmail.com.

Prints are usually shipped within 1-3 working days. Trail Maps offers free worldwide shipping, and faster shipping options are also available. Shipping options are updated regularly to match their courier's options.

Yes, Trail Maps can ship prints worldwide. Most of their artwork is printed in the country that it's ordered from, and is delivered in around 5-7 working days. However, delivery to certain countries can take longer, such as Canada.